# FatooraOnline Canonical: https://fatooraonline.com/llms.txt > FatooraOnline is a cloud-based ZATCA Phase 2 Qualified e-Invoicing and Revenue Automation platform for businesses operating in the Kingdom of Saudi Arabia. It combines compliant electronic invoicing, real-time ZATCA clearance, billing automation, payment collection, accounts receivable automation, secure archival, and enterprise revenue management in a single platform. FatooraOnline is developed by Abzer, an enterprise technology company with 10+ years of experience in e-invoicing, revenue automation, digital payments, and enterprise software across the GCC and APAC. The platform is hosted on Oracle Cloud Infrastructure in Jeddah, Saudi Arabia, supports SMEs through enterprise-scale organizations, and is used by banks, enterprises, and SMEs across the GCC. It is ISO 27001 and ISO 9001 certified, with PDPL-aligned (and GDPR-aligned, where applicable) privacy practices. ## Product Information - Product: FatooraOnline - Developer: Abzer - Website: https://fatooraonline.com/ - Company: https://www.abzer.com/ - Deployment: Cloud SaaS - Primary Market: Saudi Arabia (clients also across GCC, India, APAC) - Supported Languages: Arabic, English - Hosting: Oracle Cloud Infrastructure (Jeddah, Saudi Arabia) ## Core Pages - [Home](https://fatooraonline.com/): Overview of the platform - ZATCA Phase 2 e-invoicing and revenue automation for Saudi enterprises and SMEs, including compliance highlights, accounts receivable automation, enterprise controls, and the mobile app. - [Product Overview](https://fatooraonline.com/product-overview/): Full breakdown of platform capabilities - e-invoicing and ZATCA clearance, proforma invoicing, AI invoice chatbot, reporting and dashboards, customer engagement tools, billing and revenue automation, and archival. - [About Us](https://fatooraonline.com/about/): FatooraOnline is a product of Abzer, an enterprise technology provider serving the MENA and APAC region. Headquartered in Dubai, UAE, with KSA operations in Riyadh and Jeddah, and clients across the GCC, India, and APAC. Core values: innovation with purpose, customer-centricity, scalability from SME to enterprise, and trust through encrypted, audit-ready, 100% Saudi-hosted (OCI) infrastructure. - [Industries We Serve](https://fatooraonline.com/industries-we-serve/): Industry-specific adaptations of the platform, covering Education & Training, Real Estate & Property Management, Healthcare & Clinics, Retail & E-Commerce, Logistics & Warehousing, Professional Services & Agencies, Government & Semi-Government Entities, and SMEs & Accountants - each with tailored billing, VAT, and workflow features while maintaining ZATCA Phase 2 compliance. - [Integration Ecosystem](https://fatooraonline.com/integration-ecosystems/): API-first architecture for connecting with ERPs, CRMs, POS platforms, payment gateways, and accounting tools. Supports SAP, Oracle NetSuite, Microsoft Dynamics 365, Zoho Books, QuickBooks, Tally, and Sage, plus payment gateways HyperPay, Tap, Moyasar, PayTabs, STC Pay, and Apple Pay/Mada. Includes webhooks, API sandbox, developer documentation, and custom integration support. - [Contact Us](https://fatooraonline.com/contact-us/): Contact form and office locations - UAE (Abzer DMCC, Jumeirah Lake Towers, Dubai) and India (Smart City, Kochi, Kerala). - [FAQ](https://fatooraonline.com/faq/): Answers common questions on recurring invoicing, supported invoice types (Standard, Simplified, Proforma, Credit Notes, Refund, Multi-currency), bilingual support, delivery channels, plan pricing/VAT, KSA data hosting on OCI, backups, RBAC access, and ERP/POS/payment gateway integration with developer documentation. ## Compliance & Security - [ZATCA Compliance](https://fatooraonline.com/zatca-compliance/): Details on ZATCA Phase 2 alignment - UUID generation, QR code embedding, cryptographic stamping, invoice hash chaining, PDF with embedded XML (ZATCA Schema v3.2), real-time clearance via the Fatoora API, and 9+ year audit-ready archival. - [Security & Compliance](https://fatooraonline.com/security-compliance/): Data security and hosting details - Oracle Cloud Infrastructure hosting in Jeddah, NDMO/CST alignment, TLS 1.3/AES-256 encryption, WAF and DDoS protection, RBAC and MFA/SSO authentication, ISO 27001/ISO 9001 certification, and backup/disaster-recovery practices. - [Data Security & Compliance Statement](https://fatooraonline.com/data-security-compliance-statement/): Formal statement on data protection and compliance commitments. ## Product Features - [Invoice & Tax](https://fatooraonline.com/invoiceandtax/): Proforma invoicing with one-click conversion to ZATCA-compliant tax invoices. Create branded proforma invoices with VAT, discounts, terms, and validity periods, with optional approval workflows before conversion. Conversion preserves all details, auto-applies UUID, QR code, and cryptographic stamp, triggers real-time ZATCA clearance, and links the proforma to the final invoice for traceability. Used in education, real estate, consulting, and clinics; both proforma and tax invoices are securely archived with full audit trail (creator, conversion timestamp, reference IDs). - [Smart Payments](https://fatooraonline.com/smart-payments/): Auto-generated Smart Payment Links sent via WhatsApp, SMS, or email so customers can pay outstanding invoices through integrated gateways with no app or portal login. Includes automated payment reminders (before/on/after due date) with customizable, bilingual templates, and tracking of link opens and payment attempts. Used across education, clinics, real estate, and retail. - [Template Categories](https://fatooraonline.com/template-categories/): Define and categorize invoice types (tuition, rental, medical, subscription, etc.) with dedicated prefixes, workflows, and audit separation per category. Supports branded, reusable custom layouts with logo/header/footer, QR and bilingual formatting, smart default templates by category/customer, and category-wise reporting and archival with searchable metadata. - [Customer Portal](https://fatooraonline.com/customer-portal/): Secure, branded self-service portal where customers view invoice history, download tax invoices/receipts, make secure payments (Mada, cards, Apple Pay, STC Pay), and track outstanding dues. Optional features include proforma approval, refund requests, subscription status display, and linking multiple customer profiles. Configurable branding, login via email/OTP or SSO, and role-based access; used across education, real estate, healthcare, and corporate settings. - [Cancellation & Refunds](https://fatooraonline.com/cancellation-refunds/): Manage invoice cancellations, credit notes (full or partial), and refund processing while staying ZATCA Phase 2 compliant. Cancellations require a reason, are timestamped and logged, and trigger a ZATCA clearance reversal if already submitted. Refunds can be recorded by method (bank, card, cash, wallet, manual) with optional multi-level approval for high-value refunds; all reversals are archived with ZATCA metadata and searchable by invoice, customer, reason, or amount. - [Reporting & Dashboards](https://fatooraonline.com/reporting-dashboards/): Real-time, filterable dashboards covering invoicing summary, collection status, revenue breakdown, ZATCA clearance success/failure rate, aged/unpaid invoices, upcoming recurring billing, and approval flow status. Exportable reports (Excel, CSV, PDF, JSON) include VAT output summary, invoice register, payment collections, refund/adjustment log, ZATCA clearance response log, and device/branch activity. Supports custom filters, segmented views, and smart insights that auto-flag anomalies like high rejection rates. - [Multi-Level Approval Workflow](https://fatooraonline.com/multi-level-approval-workflow/): Configurable approval stages by amount, type, branch, or segment, with roles for Initiator, Reviewer, Approver, and Controller. Supports single, sequential, or parallel approvals, auto-escalation for delays, and conditional bypass for low-value invoices. All actions are logged with timestamp and role for audit and ZATCA inquiries, with real-time pending/approved/rejected status on dashboards. - [AI Invoice Chatbot](https://fatooraonline.com/ai-invoice-chatbot/): AI-powered chatbot for finance teams and customers to retrieve and interact with invoices using natural-language queries (e.g. "show unpaid invoices for January"), available via the web dashboard, WhatsApp Business, and other channels. Access is secure and role-based (customer verification, finance login tied to VAT branches), read-only, and all queries are logged for audit. - [Subscription & Recurring Billing](https://fatooraonline.com/subscription-and-recurring-billing/): Automates recurring invoicing (monthly, quarterly, term-based, or custom schedules) with auto-generated, ZATCA-compliant invoices including UUID, QR, and XML. Supports optional multi-level approval before delivery, automated delivery via email/WhatsApp/SMS/portal with payment links, and a recurring revenue dashboard tracking MRR, scheduled vs. issued invoices, failed-generation logs, and expiring subscriptions. - [Revenue Management](https://fatooraonline.com/revenue-management/): Central platform for the full revenue lifecycle - configuring revenue sources, taxes and tiers, automating recurring/one-time/usage-based billing, and setting approval thresholds by region or amount. Includes real-time dashboards for billed vs. collected revenue, MRR projections and revenue-at-risk alerts, aging analysis (0-90+ days) with automated overdue alerts, credit note/refund triggers, and ZATCA-compliant audit trails with exportable reports. - [Billing & Payments](https://fatooraonline.com/billing-payments/): Configurable billing engine supporting manual entry, POS-connected billing (instant PDF/QR, print or WhatsApp/SMS delivery), and ERP/API-based invoicing. Offers line-item-level tax configuration (per-line tax rates, inclusive/exclusive pricing, ZATCA schema auto-validation), real-time payment status tracking and reconciliation against multiple methods, and multi-channel, bilingual, trackable invoice delivery (email, WhatsApp, SMS, portal). - [Multi-Currency](https://fatooraonline.com/multi-currency/): Issue and reconcile invoices in currencies such as USD, AED, EUR, or GBP while reporting in SAR for ZATCA compliance. Supports default/allowed currencies per branch or customer, FX rate reference, dual-currency display on PDF/XML invoices, and reconciliation/reporting in both original and SAR-converted amounts - with original and base-currency amounts always retained for compliance. ## Additional Resources - [llms-full.txt](https://fatooraonline.com/llms-full.txt): Full, detailed content for every page listed above - use this when a query needs specifics beyond the summaries in this index. - [Sitemap (Yoast SEO XML Sitemap)](https://fatooraonline.com/sitemap_index.xml): Full XML sitemap of all pages on fatooraonline.com.