FAQ - Faroora-KSA

Billing & Invoicing

Yes. Our subscription billing module supports monthly, term-based, or custom frequency invoicing — with auto-generation and delivery.

• Standard Invoices
• Simplified Invoices
• Proforma Invoices
• Credit Notes
• Partial or Full Refund Invoices
• Multi-currency Invoices

Yes. You can issue invoices, access dashboards, and interact with customers in both Arabic and English.

Invoices can be shared via:
• Email
• WhatsApp
• SMS
• Download via secure customer portal

Pricing & Subscription

All plans include full ZATCA compliance, invoice generation, PDF/XML tools, and digital archival.
Additional modules like Subscription Billing or Customer Portal are available as add-ons or included in higher tiers.

Yes. You can upgrade your plan or add more invoice volume, messaging credits, or modules at any time. Charges are prorated based on usage.

No. Prices shown are exclusive of VAT. A 15% VAT is added at checkout, and a tax invoice is issued automatically.

Security & Data Hosting

Yes. All invoice data, logs, and ZATCA response files are hosted securely on Oracle Cloud Infrastructure (OCI) or ICI cloud within Saudi Arabia.

Yes. Encrypted daily backups are maintained with 30-day retention and multi-zone replication. Enterprise clients can request custom backup SLAs.

Only authorized users based on role-based access controls (RBAC). Admins can define user roles, branch-level visibility, and permission levels.

Technical & Integrations

Yes. We offer RESTful APIs and webhooks for invoice creation, payments, customer sync, and more. We also support integration with SAP, Dynamics, Zoho, Tally, and others.

Yes. A dedicated developer portal with API docs, sandbox access, and code samples is available for clients and partners.

Yes. FatooraOnline integrates with gateways like HyperPay, Tap, PayTabs, Moyasar, and STC Pay. You can also add your own provider via our payment integration layer.