Performance

Performance & Scalability

Introduction — Built for Speed, Stability, and Scale

FatooraOnline® powers invoicing for SMEs and large enterprises with a platform engineered to stay fast and predictable under load.
From daily operations to month-end peaks, the architecture keeps performance steady while meeting ZATCA Phase-2 requirements in real time.

Be compliant — and consistently fast, stable, and future-ready.

Performance and Scalability

Platform Performance

Speed & Efficiency

Sub-2s invoice generation (typical) with an optimized XML → PDF/A-3 pipeline

Real-time ZATCA clearance with resilient asynchronous handling and intelligent retries

Throughput tuned for large runs — batch uploads up to 50,000 invoices per file

Consistent latency during peaks with queue back-pressure and rate control

Live System Monitoring

Auto-scaling services to maintain throughput during spikes

Real-time error detection with controlled retries and circuit-breaker patterns

End-to-end performance and uptime tracking with proactive alerts

Operational dashboards for visibility across clearance, queues, and exports

Enterprise SLA, Support & Uptime Guarantees

Uptime and reliability
Uptime & Reliability
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99.95% monthly uptime SLA with clear incident communications

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Zero-downtime deployments for routine updates

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Distributed failover and redundancy at each tier

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Proactive health monitoring to catch issues before impact

Enterprise support options
Enterprise Support Options
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Dedicated account manager for guided success

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Priority response targets: Critical < 1h · High < 4h · Normal < 8h

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24/7 support for Enterprise plan customers

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Onboarding & integration consultation to speed time-to-live

Service Level Add ons
Service-Level Add-ons
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Private cloud options within KSA

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On-demand compliance & performance reports

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Weekly / monthly usage and throughput summaries

Scalability Architecture & Use Case Support

FatooraOnline is built with a modular, horizontally scalable design to support varied business models and growth trajectories —
from fast-moving startups to national-scale enterprises operating across multiple entities and branches.



Scalable System Design

Microservices-based architecture with stateless services (Kubernetes-ready)

Auto-scaling data tiers (PostgreSQL / Oracle) tuned for high throughput

Isolated tenant environments for enterprise deployments

Event-driven queues for smooth peak handling and resilience

Supports Diverse Use Cases

Single or multi-entity operations with distinct tax IDs

Thousands of users and devices active concurrently

Month-end and seasonal spikes handled via elastic compute

CFO-ready real-time dashboards and exports

Audit-safe logging even under high transaction volumes