Clear rules for responsible, trusted partnership growth.
These guidelines help partners and affiliates represent FatooraOnline® accurately, protect customer trust, avoid unsupported compliance claims, and align referrals, campaigns, deal registration, and commercial discussions with approved program standards.
Guidelines every partner and affiliate should follow.
These points should be included in onboarding material and accepted through the final partner or affiliate agreement before commercial activity begins.
Eligibility & approval
Participation is subject to review and approval by FatooraOnline® / Abzer. Approval may depend on company profile, market relevance, customer network, service capability, technical capability, reputation, and alignment with the Saudi market.
Commercial terms
Commission, referral benefit, resale margin, implementation fee, integration fee, co-selling structure, or strategic commercial model must be confirmed in writing. Public pages should not promise fixed percentages unless officially approved.
Referral attribution
Referrals must be submitted through approved channels. Attribution may depend on lead quality, duplicate status, prior direct engagement, tracking validity, customer activation, payment status, and the final agreed commercial model.
Deal registration
Deal registration helps avoid conflict and supports fair opportunity coordination. Acceptance, validity period, protection, conflict handling, and eligibility must be confirmed by the partner team.
Compliance-safe messaging
Partners and affiliates must not make legal, tax, penalty, approval, or regulatory guarantee statements. Use only approved FatooraOnline® messaging and escalate complex ZATCA, tax, or technical questions.
Customer fit
Partners should position FatooraOnline® based on the customer’s actual business model, ZATCA status, invoice volume, systems, branch/entity structure, technical environment, and operational requirements.
Brand usage
FatooraOnline® logos, badges, screenshots, claims, and co-branded material should follow approved brand guidance. Partners should not imply exclusivity, certification, or government endorsement unless separately approved in writing.
Paid ads & digital campaigns
Paid search on FatooraOnline®, Abzer, or protected brand terms requires prior written approval. Campaigns must avoid spam, misleading claims, aggressive urgency, and unsupported compliance promises.
Anti-spam & ethical selling
Partners and affiliates must follow applicable privacy, consent, anti-spam, and ethical selling practices. Customer communication should be professional, factual, and relevant to the recipient’s business need.
Implementation responsibility
Only approved implementation or integration partners should represent delivery capability. Technical scope, data responsibility, testing, support, and go-live obligations must be defined in an agreed statement of work.
Misuse and disqualification
FatooraOnline® may suspend or remove participation for misrepresentation, spam, unauthorized claims, brand misuse, customer complaints, fraudulent referrals, duplicate lead abuse, or breach of program terms.
Agreement precedence
This public guidance supports program clarity. The final signed partner, affiliate, reseller, implementation, integration, or strategic agreement will govern commercial rights, responsibilities, and limitations.
Approved positioning protects both the customer and the partner.
Use practical language: FatooraOnline® supports Saudi e-invoicing readiness, invoice automation, ERP/POS connectivity, secure archival, payment tracking, customer communication, and revenue operations. Avoid guarantees around legal compliance, tax outcomes, penalty avoidance, or government approval unless explicitly approved and supported by official documentation.
- Use approved sales and compliance resources.
- Escalate complex ZATCA, tax, or enterprise integration questions.
- Keep pricing, commission, exclusivity, and special terms out of public statements unless approved.
- Do not claim to represent ZATCA, government authorities, or regulatory bodies.
Apply with clear expectations and responsible messaging.
The guidelines above should make the program easier to scale, easier to govern, and safer for customer-facing growth.